The terms "We" / "Us" / "Our"/” Company” individually and collectively refer to ………………………...and the terms "You" /"Your" / "Yourself" refer to the users.
This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic, or digital signature.
This Privacy Policy is a legally binding document between you and ………………………... (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and ………………………. for your use of the website “Website” (defined below).
This document is published and shall be construed in accordance with the provisions of the Information Technology (Reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for the collection, use, storage and transfer of sensitive personal data or information.
Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree, and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.
By providing us your Information or by making use of the facilities provided by the Website, you hereby consent to the collection, storage, processing, and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage, and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.
User Information
To avail of certain services on our Websites, users are required to provide certain information for the registration process namely: - a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details g) medical records and history h) sexual orientation, i) biometric information, j) password, etc., and/or your occupation, interests, and the like. The Information supplied by the users enables us to improve our sites and provide you with the most user-friendly experience.
All required information is service dependent and we may use the above-said user information to, maintain, protect, and improve its services (including advertising services) and to develop new services
Such information will not be considered sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.
Cookies
To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.
Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, tailor our site to the interests of our users, measure traffic within our site, and let advertisers know the geographic locations from where our visitors come.
Links to The Other Sites
Our policy discloses the privacy practices for our own website only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.5.
Information Sharing
We share the sensitive personal information with any third party without obtaining the prior consent of the user in the following limited circumstances:
(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or
for the prevention, detection, and investigation including cyber incidents, or for prosecution and punishment of offenses. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
(b) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
Information Security
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
However, the internet is an ever-evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.
Returns policy for Full-Size Products
vitaledge.infollows a transparent 'No Questions Asked' returns policy for all full-size products bought from our online store. You can return the unused products you have ordered within 14 days of the date of receipt. Please note that used products cannot be returned. To return the unused goods, please email us at info@vitaledge.in and we will walk you through the process till completion. Special instructions for Cosmetics: Products should not have been tried or used and the packaging should not have been tampered with in any way. Special instructions for reverse pickup: The reverse product request will be assigned within 24-48 hours and the product will be picked up in another 2-5 working days. After the product is picked up along with the packaging box, the delivery executive will hand over the invoice. We will need a picture of this invoice to be shared with us at info@vitaledge.in The products purchased under clearance cannot be returned or replaced.
Refunds Policy
Refunds are processed in a maximum of 15 days from the date on which vitaledge.in receives returned goods. In case of prepaid order through Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 3-5 working days. In the case of a Cash-on-Delivery order, a refund cheque will be deposited in your bank account in favor of the “Billing Name” used while placing the order or a bank transfer will be made for which certain details need to be provided over email (info@vitaledge.in), the amount will be refunded back to the account from which it was paid within 3-5 working days. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
Cancellation policy
An order can be canceled only up to it is in a 'Pending' state. Once we start processing, it cannot be canceled. You will have to send us an email at info@vitaledge.in with the reasons for the cancellation. Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order You will be notified of the same by email.
Shipping/Delivery policy
Confirmed orders will be shipped within 24 to 48 working hours. Once shipped, they'll be delivered to you within 2-5 working days. Estimated delivery time may change due to the customer’s geographical location, shipping destination, product availability, and courier partner’s delivery time & location. A delivery fee of 49 INR is applicable on orders below 500 INR.
In case of one or more defective products in your order, please register a single complaint as the return/replacement will be arranged only once.
Customers are advised not to accept tampered or damaged shipments.
